Before we arrive
What needs to be done prior to the crew’s arrival?
- Trim back your hedges and any landscaping along the house that may be in the way to ensure the crew can move freely around the sides of your house.
- Move any items that you don’t want our crew moving out of the way (potted plants, fragile décor, lawn ornaments, furniture, etc.). Plastic and tarps will be used to protect any items that cannot be moved.
- Our crews will do everything possible to prevent overspray (covering and masking anything that cannot be moved) but we always recommend parking vehicles in the garage or away from the house to eliminate any chance of overspray.
- Please turn off all irrigation zones around the perimeter of your home for the duration of the project to prevent any unnecessary water spray onto the primer or final coating.
When do colors need to be selected?
Our goal is to lock-in color selection 1 week prior to the install date. This allows our team adequate time for accurate ordering and tinting before we get on-site.
We are unsure of our color choice, what should we do?
- We partner with Sherwin-Williams® for our sample program. Please review the card included with your welcome email to see how to get up to 5 free samples at no cost to you.
- We recommend applying your sample color on multiple areas of your home to see how the color looks in both shade and direct sunlight.
We have an HOA, do we need any additional documentation?
- We work in countless HOA communities, however each one is different. In order for us to follow your community guidelines we ask that you provide a copy of the HOA approval letter prior to us starting your project to ensure we are following the guidelines appropriately. Any colors that need HOA approval must be
documented and approved prior to starting the project. - Example HOA color selection process: 1) Select your colors, 2) Request approval from your HOA, 3) Receive approval from your HOA, 4) Provide approval letter to your Rhino Shield® project manager and confirm your install date.
during the project
How will weather affect my project? What happens if it rains?
Our crews have been working in Florida for over 25 years and are very familiar with our unpredictable weather. Our crews pay close attention to the forecasts – if it starts to rain during a project we will stop and wait until it has dried. We will touch up any areas impacted by the weather prior to starting again.
Do I need to be home throughout the entire project?
- We ask that you are available on the first and last day of the project. On the first day we review contract, colors, and any special information needed for the project. On the final day our crew will do a walk-through to ensure the project is delivered as planned and any touch-ups are complete.
- We understand that you may not be present throughout the project – for those times please coordinate ahead of time with our crew if access to doors or garage door is needed. Please be available by phone or email for any questions that come up during the project.
How long will the project last?
A typical project will last approximately 4-5 days on average depending on weather and size of your home. This includes 1 day for power washing and preparation, 1-2 days for priming, and 1-2 days for two coats of our durable finish topcoat. Our crews will keep you informed throughout the project so you know what to expect.
Who do I talk to if I have any questions throughout the project?
During your project the crew leader on-site will be your closest resource and your main point of contact. The crew leader will keep you informed on project status and will be able to answer most questions that come up. The project manager and front office is also available at any time to answer any questions you may have.
What if I want to change something while the project is already in progress?
- Our goal is to lock-in decisions a week prior to install, however we know that things change! During the project, please discuss any concerns with your crew leader first – simple changes may be easy to accommodate. However, any changes that could affect time and material will need to be reviewed by the project manager prior to taking place.
- If a change order is approved during the project then the original payment must be paid in full prior to the change order proceeding.
Pre-existing damage was uncovered during the project, what do we do?
Our crews handle minor wood rot and stucco patches on your trim, siding, or shingles as listed in your contract. However, if our crew uncovers rotten wood, damaged siding, or structural damage on your home that was not previously identified in the contract there may be an additional fee for this repair to cover labor and material.
What will be caulked on my home?
- Our crews will caulk the corner joints where siding meets the window and door trim. However, the drip edge and weep holes on windows are not caulked by design to prevent trapping moisture behind the frame.
- Minor cracks are also caulked, however larger cracks may need additional repair prior to coating depending on the cause of the original crack.
- Per manufacturer guidelines we do not caulk Hardie® board butt-joints or horizontal overlap between planks. Similarly, we also do not caulk between shake shingles or split wood to allow for expansion and ventilation.
- As a reminder, caulked surfaces may be noticeable through the finish coat due to the difference between smooth caulk and the textured exterior of your home.
After the project is complete:
Will there be any cleanup?
Cleaning up the job-site is always the last step of the project. Once the job is complete the crew leader will do a final walk-through with you to identify any areas that need additional attention prior to departing.
Will you leave touch-up paint for us?
Once the project is complete we will leave any leftover finish coat material that can be used for future touch-ups.
Is there a cure time?
Rhino Shield® will be dry to the touch within 2 to 4 hours, however it takes approximately 2 weeks to cure completely. We don’t recommend any cleaning, pesticide application, landscaping, or direct contact to the coated areas during the cure time.
Can I power wash my home?
Yes, please follow the care and maintenance instructions outlined in your contract. We do not recommend any bleach or chlorine solutions to be used on your home when power washing.
How is payment collected?
- Payment is collected based on the plan you chose for your contract. Payment is due at the completion of the project according to the following plan:
o Cash projects – a check can be handed to the crew leader or you can request to pay through an online ACH link (directly through checking account)
o Financed projects – a confirmation link from your finance provider will be sent at the completion of the project via text/email requiring you to respond “yes” to close-out the project. Follow the terms of your finance plan for payment through the finance provider.
When will I receive the warranty?
Once the project is complete and final payment is received your warranty document will be sent to the email on file. Please save this warranty card for future reference and follow the warranty transfer guidelines, if needed.
